customer service is great delivery

Customer Service is Great Delivery

I have to admit I have never been a fan of Walmart. The staff was indifferent, shelves poorly stocked, and no one around to answer a question.  One time, I wanted to buy some storage containers to reorganize my basement, and found the tubs but there were no lids that fit.  It felt like I was shopping in a ghost town and everyone had already gone home for the night.  Home Depot turned out to be a good alternative; there I was helped and found what I needed. When I moved to Manhattan from New Jersey a few years ago, … [Read More...]

Customer Retention at Its Best

Customer Retention at Its Best

Last weekend my wife and I had tickets to Cabaret, starring Alan Cummings, most recently popular in The Good Wife, and Michelle Williams, another well- known motion picture actor.  We both were eagerly looking forward to the performance, humming the tunes in our heads all week.  Unfortunately, we didn’t get to see that show, but instead watched a perfect performance on how to get repeat business. Per our usual MO, we arrived early.  Not really planning to have lunch but because we had time on our hands, we decided to … [Read More...]

Order Your Copy Today

About Richard

Richard R. Shapiro_10.26.11Richard R. Shapiro is the founder and President of The Center For Client Retention (TCFCR), which provides research, training and consulting services to Fortune 500 corporations on how to improve the customer experience. His first book is The Welcomer Edge: Unlocking the Secrets to Repeat Business. [Read More...]

Latest Tweets

Connect With Me On…

Sign Up For The Mailing List