Customer Service Trends for 2015

15 for 2015 – Customer Service Trends

A new year is approaching and time to tap into what’s here and now.  What should your company focus be to make it the best?  All businesses, any size, any industry should examine some of the trends I see. 1.    Chat is here to stay More brands than ever before are offering chat as an option to ask questions and discuss issues. This doesn’t mean that fewer consumers will be emailing or calling; it indicates that companies will now have the opportunity to interact with more people who would have not contacted them … [Read More...]

Would Your Customers Work for Your Company?

Would Your Customers Work for Your Company?

Content and satisfied associates make happy customers. When I shop, it’s easy to know if employees are being treated well. An article was written in the Wall Street Journal by Eric Morath, detailing that many retailers are using their Twitter feeds to find prospective hires.  According to Kelly Purves, VP of Human Resources at BevMo, the strategy is helping to attract customers that “have the passion for the products” and that passion is wanted in employees as well.  Kevin Knapp, Container Store’s head of … [Read More...]

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About Richard

Richard R. Shapiro_10.26.11Richard R. Shapiro is the founder and President of The Center For Client Retention (TCFCR), which provides research, training and consulting services to Fortune 500 corporations on how to improve the customer experience. His first book is The Welcomer Edge: Unlocking the Secrets to Repeat Business. [Read More...]

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