Seven Ways to Leave a Better Voicemail

Seven Ways to Leave a Better Voicemail

Even in our text, email, and chat world, there is still voicemail.  The furniture store is calling to set up a delivery date, the restaurant is confirming your reservation or a company is trying to sell you a new service. It is so frustrating when the message isn’t clear and the voice sounds more like a machine than a person. It’s an easy fix.  Here are some suggestions: Say, and speak slowly, “Hi, Mr. Smith.  My name is William.”  Always use the name of the person you are calling along with stating your own … [Read More...]

Hire People who are Passionate about Customer Service

Hire People who are Passionate about Customer Service

If I go into a pet store, I expect the people working there to love animals.  That makes sense to me.  Taking care of dogs, cats, birds, and fish can be fun but there are chores involved.  Cleaning out a cage or bathing a dirty dog requires passion.  When a pet storeowner creates a profile for the perfect employee, loving animals and being passionate about pets is a prerequisite. Similar thoughts go through my mind when I walk into a bookstore. I expect that a principal hiring practice for a sales associate would be a … [Read More...]

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About Richard

Richard R. Shapiro_10.26.11Richard R. Shapiro is the founder and President of The Center For Client Retention (TCFCR), which provides research, training and consulting services to Fortune 500 corporations on how to improve the customer experience. His first book is The Welcomer Edge: Unlocking the Secrets to Repeat Business. [Read More...]

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