7 Tips to Retain Your Best Talent

7 Tips to Retain Your Best Talent

My experience in the corporate world taught me it made sense to hire smart people and continue to give them responsibility so there was an opportunity to grow.  Providing financial incentives and allowing time to pursue higher education also contributed to company loyalty.  So, the question: how do you keep your most valued employees from either seeking another job, or in our age of an online presence, preventing another company from poaching your best? LinkedIn founder, Reid Hoffman says “you are no longer in charge … [Read More...]

Walmart is Reinventing Itself: Is Customer Service in It’s Plan?

Walmart is Reinventing Itself: Is Customer Service in Its Plan?

In the July 8th issue of The Wall Street Journal, was an article, “Walmart Scrambles to Reinvent Itself as Sales Slump.”  Why the hurry?  Even with nearly half a trillion dollars in revenue, the company reported its fifth straight quarter of negative sales in the US with dwindling traffic heading into the next. Walmart has a new CEO; Doug McMillion.  At one of the first meetings with top executives, he assigned homework.  Everyone had to read, The Everything Store, by Brad Stone about Jeff Bezos of Amazon fame.  … [Read More...]

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About Richard

Richard R. Shapiro_10.26.11Richard R. Shapiro is the founder and President of The Center For Client Retention (TCFCR), which provides research, training and consulting services to Fortune 500 corporations on how to improve the customer experience. His first book is The Welcomer Edge: Unlocking the Secrets to Repeat Business. [Read More...]

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