Richard R. Shapiro is the Founder and President of The Center For Client Retention (TCFCR), which provides research, training and consulting services to Fortune 500 corporations on how to improve the customer experience. His first book is The Welcomer Edge: Unlocking the Secrets to Repeat Business.

Below is an extended bio for Richard Shapiro.

Richard Shapiro is the Founder and President of The Center For Client Retention (TCFCR), which provides research, training and consulting services to Fortune 500 corporations on how to improve the customer experience. Before founding TCFCR, Shapiro was with ADP for eighteen years.  In his last role, he was Vice President of Customer Satisfaction and Client Retention.

Widely respected for his expertise, Shapiro has been a speaker at numerous Society of Consumer Affairs Professionals  (SOCAP) and pharmaceutical industry conferences. He was a keynote speaker at the International Quality In Service Conference in Karlstad, Sweden, and has addressed the American Management Association, the American Marketing Association, the American Society of Quality Control, and Emory University’s Center For Relationship Symposium.

As an influential force within the customer relationship market research industry, Shapiro has been interviewed by The New York Times, the Associated Press, The Wall Street Journal, the Boston Globe, Newsday, The Today Show, ABC World News Tonight and CBS News as an industry expert.  He holds a Bachelor of Science degree in Marketing from the University of Bridgeport.

His first book is The Welcomer Edge: Unlocking the Secrets to Repeat Business.

To learn more, visit The Center For Client Retention at www.tcfcr.com.