I have written The Welcomer Edge: Unlocking the Secrets to Repeat Business to demonstrate that sales and customer service associates who are Welcomers can significantly increase revenues by how they connect with consumers on the first and subsequent encounters.
Once you grasp the concept of the Welcomer, it just makes good business sense to ensure that your front-line associates are either Welcomers or can be trained to act and think like Welcomers.
Based on the concepts in THE WELCOMER EDGE, we have developed two training modules which are self-paced e-Learning tools to help your business generate repeat customers.
The Welcomer Assessment
It is important to identify current and potential associates who are Welcomers. Through a series of self-identification exercises, this e-Learning tool will determine if your front-line associates or applicants possess welcomer traits.
The Welcomer Training
This e-Learning module will teach front-line associates to act and think like welcomers. Through video and self-paced exercises, one will learn how to use the tools in the welcomer training kit to perfect the greet, the assist, and the leave-behind. These key components are fully outlined in The Welcomer Edge.
To learn more about either the Welcomer assessment or training modules please contact us (firstname.lastname@example.org).